We're here to help with all your banking needs. Reach out to us through any of the channels below.
General Inquiries
Business Banking
Fill out the form below and we'll get back to you as soon as possible.
Security Notice: For your protection, please do not include sensitive personal information such as account numbers, passwords, or Social Security numbers in your message. We may ask for ID and proof of address per regulatory requirements (KYC/AML).
Address: 150 Wall Street, New York, NY 10005
Phone: +1 (212) 555 0100
Hours: Monday-Friday 9:00 AM - 5:00 PM
Address: 500 Park Avenue, New York, NY 10022
Phone: +1 (800) 555 0199
Hours: 24/7 Automated Service
Our customer service representatives are available 24/7 for banking support. For general inquiries and branch services, our hours are Monday through Friday from 9:00 AM to 5:00 PM Eastern Time. You can always access your accounts through our online banking platform and mobile app 24/7.
We strive to respond to all customer inquiries within 24-48 business hours. For urgent matters, please call our 24/7 customer service line at +1 (212) 555 0100. Complaints and security-related issues receive priority handling and are typically addressed within 24 hours.
You can update your contact information through our online banking portal or mobile app under the "Profile" section. Alternatively, you can visit any of our branches with valid identification, call our customer service line, or send a secure message through our contact form. For security purposes, we may need to verify your identity before making changes.
If you suspect fraudulent activity on your account, contact our 24/7 security hotline immediately at +1 (212) 555 0100. We will freeze the affected accounts, investigate the suspicious transactions, and work with you to resolve the issue. Under our Zero Liability policy, you will not be held responsible for unauthorized transactions that are reported promptly. Do not use the general contact form for fraud reports.
You can find the nearest branch or ATM by visiting our Branch & ATM Locator page. You can also use our mobile app to locate nearby branches and ATMs. All our branches and ATMs are clearly marked with our logo. Our 24/7 customer service line can also help you locate the nearest branch or ATM.
Yes, you can schedule an appointment with a banking specialist through our online banking portal, mobile app, or by calling our customer service line. When scheduling, you can select the type of service you need (personal banking, business banking, investment services, etc.) and we'll match you with the appropriate specialist. Walk-ins are welcome, but appointments help us serve you more efficiently.
